CAREER PROGRESSION

CAREER PROGRESSION

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James – Head of Client Services, ReD Europe

Career history

Previously I worked for O2 and then Psion in customer care roles.

Since joining ReD as customer service manager, I have recently been appointed as Head of Client Services responsible for all aspects of Customer Support and Account Management.

Training and development with ReD

I have recently completed a management training programme which encouraged better ways of working within the management team by advising on many subjects particularly focussing on staff and how to empower, motivate, delegate.

Achievement at ReD

I would class my recent change of responsibility to Head of Client Services as my greatest achievement at ReD.

What ReD looks for from its employees?

I believe that ReD is a very flexible company, which looks to employees to exceed the expectations of each individuals roles.  A lot is achieved by a few at ReD and those capable of going beyond the call of duty are held in the highest regard.

Future career development

Having had a recent substantial change in area, I have many challenges to deal with.  Achieving these will be my focus for the next 6-12 months before looking for future development.

Qualifications

Attended Leeds business school for Consumer Service Management and some European language skills.

What do I enjoy about working at ReD?

ReD is a young, dynamic, gregarious and flexible company, encompassing a flat management structure with a fantastic team of people.  There is very little bureaucracy and politics and an excellent feeling of team spirit.