SUPPORT SERVICES

SUPPORT SERVICES

Operating a gift card programme involves many different aspects of control and requires a powerful management tool. ReD’s Management Interface is a complete programme support and reporting tool for programme administrators that includes full visibility of programme performance, card and voucher usage, current financial position and financial settlements.

Key features also include:

• Card and voucher ordering and issuance, stock management for greater control
• Support for corporate clients to maximize your revenue
• Ability to search and view all gift card activity to increase customer loyalty
• Card redemption capabilities
• Card status update and lost/stolen card management to reduce your fraud
• Financial management and settlement reporting, including commission and fee calculations to save you time
• Management, marketing and store reporting to support your core business

Customers enjoy greater control.

ReD also provides interfaces directly to gift and reward cardholders allowing them to manage their account with ease. Cardholders can view their details over the web, using an application on their mobile phone or via an IVR interface.

Other management features include:

• Secure access to personal details with PIN login for better security
• Card balance and transaction history review
• Provision and update of consumer personal information to maintain customer loyalty
• Reward programme integration
• Additional card ordering
• Card top-ups

Please contact us if you would like further information about any of our Support Services.